Quality Assurance & Customer Resolution Desk
Overseen by Jasmine Cohen, Operations & Office Manager

“Your Voice Drives Our Standards.”

At GB Jr. Express LLC, we don’t just build — we uphold.
Your feedback plays a critical role in helping us maintain the high standards we promise. This page was created to provide you with a direct and transparent communication channel with our leadership team. Whether you’re reporting a concern, requesting a project review, or simply sharing your experience, every message submitted here is reviewed, documented, and followed up on by our Quality Control Department, led by Jasmine Cohen, Operations & Office Manager.

📩 Contact Our Quality Control Desk

Designated Contact: Jasmine Cohen
Title: Operations & Office Manager, Quality Assurance Lead
Email: jasminecohen@gbjrexpressllcco.com
Response Time: Within 24–48 business hours

📌 When to Use This Page

You may use this page if:

  • You have concerns regarding workmanship, cleanliness, or material use
  • You wish to report unprofessional behavior from on-site crew members
  • You would like to escalate an issue that was not addressed to your satisfaction
  • You are requesting a follow-up inspection or corrective service
  • You want to commend a team member or leave positive feedback
  • This is not a standard contact form — it is a direct access point to company leadership.

✅ Our Commitment to You

We are a licensed, bonded, and insured company with over 25 years of field experience. Every service is executed with intention, precision, and respect. If your project falls short of those standards, we commit to:

  • Investigating the matter promptly
  • Communicating clearly and professionally
  • Providing a resolution or internal corrective action
  • Your feedback is part of our internal quality review process and helps us improve team training, policy enforcement, and customer care standards.

🕊️ Final Note from Our Leadership Team

We believe a strong reputation is earned — not claimed.
This page represents our open-door policy. It is here to ensure that our customers not only feel heard but see results when they speak up. “A good name is more desirable than great riches.” – Proverbs 22:1

⚠️ Disclaimer

This page is for non-emergency quality-related feedback only. For service scheduling, urgent repairs, or standard inquiries, please use our Contact Page GB Jr. Express LLC reserves the right to redirect concerns to the appropriate department when necessary.